Customer Consultant


Location: The Body Shop - 01932 269674


Permanent 8-hour customer consultant

'With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. 

As part of our dedicated team of Consultants, you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for:
* Bags of enthusiasm and confidence to chat to new people
* Strong interpersonal skills to build rapport with customers
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry'

Apply here 

So we are looking for a permanent 8 hour customer consultant. To apply you have to go through our website and onto careers and then can choose our store and I will get sent application.  With over 2,000 exciting products designed to suit every customers preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for:
* Bags of enthusiasm and confidence to chat to new people
* Strong interpersonal skills to build rapport with customers
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry

 

Senior Customer Consultant 

Overview:

You must have huge amounts of enthusiasm for our brand and believe in the way we do business. We’re looking for people whose retail expertise is second to none, to share responsibility with the Management Team to drive the store and team to deliver retail
excellence and strong sales results.

Experience:

As a Senior Customer Consultant, you will coach the team to achieve exceptional customer service standards in partnership with the Store Manager and other members of the management team. You will oversee the operations and commercial practices of the
store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Senior Customer Consultant’s are encouraged to lead and drive a customer focused store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Skills:

It is desirable for our Senior Customer Consultant’s to be able to learn and use the internal Key Performance Indicators (KPIs) and to be able to analyse performance to help manage the commercial side of the store. In the ever-changing world or retail, we need people who are able to monitor and manage change, through effective coaching skills. You must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and management.

Team Work & People Management:

Our people are at the heart of everything we do. Our Senior Customer Consultant’s should be team players, able to assist the Store & Assistant Store Manager, being quick to react to any arising problems. We’re are looking for flexible and responsible role models
who are capable of attracting, coaching and retaining people who reflect the brand. A qualification in Retail Management such as an NVQ (or local market equivalent) is desirable, but not essential.

Benefits:

In return we’ll give you the opportunity to learn and grow whilst giving you responsibility to input into the overall store performance with a bonus of up to 25%* to reflect this. You will receive a £100 a wellbeing allowance, five free products replenished yearly and
a 50% store discount, as well as other flexible benefits. Above all – we believe we are a great place to work!

Apply Now