Duty Manager – up to 24K

Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high quality café. The concept is best described as ’fun climbing at its best’ and has proved hugely popular with guests and families.

With very successful Centres in Birmingham, Hull, Lakeside, Meadowhall, Rushden, Watford and Whiteley and Manchester.

We are looking for a Duty Manager to join our team at our Brand New Walton Centre, who has the potential to play a significant role in supporting the Centre Manager in the development of the Centre and the team and by building community and corporate links.

The Duty Manager position is part of the Management team at Rock Up.

You will have a passion for ensuring you and the rest of the team offer an exceptional customer experience. A background in Leisure or Hospitality is preferred along with having a passion for developing people and the brand.

In this position you will be responsible for the operational running of the Centre, ensuring that the site is delivering excellent customer service.
You will be the point of contact for all customer queries and ensure that required services are delivered by the Centre team. It will be your role to ensure that all standards are maintained during your shift and develop the team with training. In this role you will report to the Centre Manager.

Key skills and Experience:

• Exceptional customer services and engagement skills
• Excellent communication and interpersonal skills
• Supervisory experience gained in leisure/hospitality industries
• Ideally qualified First Aider and Level 3 Food Hygiene qualified.

Benefits:

• Bonus scheme
• Discounted food and drink whilst on shift
• Additional holiday related to length of service
• Free climbing
• Enhanced maternity/paternity pay
• Cycle to work scheme
• On-site parking
• Company events